Max39 Privacy Policy — Protection of Malaysian Users' Information
At max39, we take every user's privacy seriously. This policy clearly explains how your information is collected, used, stored, and protected when you use our platform.
Last Updated: January 2026
1. Information We Collect
When you register and use the max39 platform, we collect various types of information to keep our services running safely and efficiently. The information we collect includes:
Account Information
Includes your full name, email address, phone number, date of birth, and identification details provided during registration. This information is used to verify your identity and ensure account security.
Device & Browser Information
We automatically collect technical information including device type, operating system, browser type, IP address, and screen resolution. This data helps us optimise the user experience, particularly for mobile access, which is a key priority for the max39 platform.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we collect the necessary details such as your bank account holder name and verified account number. We do not directly store credit card numbers or sensitive payment information — all transactions are processed through secure third-party payment providers.
Usage Data
We record in-platform activity such as games played, bets placed, session duration, pages visited, and actions taken. This data is used to improve service quality and detect any suspicious activity.
2. How We Use Your Information
Max39 uses collected information only for legitimate purposes directly related to providing our services. The primary purposes are:
- Processing account registration, login, and user identity verification.
- Securely processing deposits and withdrawals in MYR.
- Providing customer support and responding to enquiries submitted through our channels.
- Sending important notifications related to your account, transactions, promotions, and platform updates.
- Detecting and preventing fraud, money laundering, and activities that violate our Terms of Use.
- Improving platform functionality and personalising the user experience based on usage patterns.
- Complying with legal obligations and regulations applicable in Malaysia.
Max39 will not sell, rent, or transfer your personal information to third parties for marketing purposes without your explicit consent.
3. Cookies & Tracking
The max39 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
- Performance Cookies: Collecting information on how users interact with the platform to help us improve functionality and design.
- Functional Cookies: Remembering your preferences and settings such as language, region, and display options to deliver a more personalised experience.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of some parts of this platform.
4. Data Storage & Security
Max39 invests in robust security infrastructure to protect your personal information from unauthorised access, disclosure, alteration, or destruction. The security measures we employ include:
All data transmitted between your browser and our servers is protected with 256-bit SSL encryption.
Data is stored on secured servers with multi-layered access controls and round-the-clock monitoring.
Additional verification is available for user accounts to prevent unauthorised access.
Only authorised personnel have access to users' personal data, strictly on a need-to-know basis.
While we take all reasonable precautions, no security system is entirely foolproof. In the event of a data breach affecting your information, we will notify you in accordance with applicable legal requirements.
5. Information Sharing & User Rights
Sharing with Third Parties
Max39 may share user information with third parties in certain limited circumstances:
- Service Providers: Technical partners and payment providers who help us operate the platform, bound by strict confidentiality agreements.
- Legal Requirements: When required by law, court order, or a competent regulatory authority in Malaysia.
- Fraud Prevention: With industry bodies or security partners to detect and prevent fraud, with information shared only to the minimum extent necessary.
We do not share your information with third-party advertisers or marketing companies without your explicit consent.
User Rights
As a max39 user, you have the following rights regarding your personal information:
- Right of Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information via your account settings or by contacting our support team.
- Right to Erasure: You may request deletion of your account and personal data, subject to any applicable legal record-retention obligations.
- Right to Object: You may object to the processing of your information for specific purposes, such as marketing communications.
To exercise any of the rights above, please contact the max39 support team at [email protected]. We will process your request within a reasonable timeframe in accordance with applicable law.
6. Policy Changes & How to Contact Us
Max39 reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform updates. Users will be notified of any significant changes via an in-platform notice or by email to your registered address.
We encourage you to review this page periodically to stay informed about how we protect your information. The date this policy was last updated is stated at the top of this page.
This Privacy Policy is governed by the laws of Malaysia, including the applicable Personal Data Protection Act 2010 (PDPA). Continued use of the max39 platform following any changes to this Privacy Policy constitutes acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding your privacy and data protection, you can reach us via:
- Support Email: [email protected]
- Help Centre: Browse our FAQ page for answers to frequently asked questions
Our team will endeavour to respond to all privacy-related enquiries within seven business days.
Have More Questions About Your Privacy?
The max39 support team is here to help you understand how we protect your data or to assist with any personal information requests.